Dear Visitors and Customers!
The goal of our website is to provide you with the highest level of service, whether it's regarding gyms, access to online fitness programs, or fitness products. Since your satisfaction is important to us, we are happy to assist with any problems, comments, or questions you may have!
How to submit a complaint?
1. Problems related to purchases: If you encounter any issues with the products you purchased, such as quality, shipping, or if for any reason they didn't meet your expectations, please notify our customer service.
2. Complaints about online fitness programs: If you experience any issues with access or are not satisfied with the quality of the programs, please let us know so that we can find a solution as soon as possible.
3. Feedback about services: If our gym services, personal trainers, or any other programs did not meet your expectations, we welcome your feedback.
Steps to submit a complaint:
1. Contact us: Send us an email or call our customer service. Our team is ready to assist you.
2. Provide information: Please describe the problem in detail. Include your purchase details (e.g., order number, product name, purchase date) and any other information that may help us resolve the issue quickly and effectively.
3. Attachments: If possible, attach pictures, videos, or other documents to help us assess the issue as accurately and promptly as possible.
Handling complaints:
We take every complaint into account and will investigate them within 10 business days from the date of receipt. Our goal is to find a quick and appropriate solution for all our customers, whether it's about a product or a service. If further information is required regarding your complaint, our team is happy to assist you.
Our mission:
Alongside handling complaints, we always strive to offer you the best services. Your feedback helps us continuously improve our gym, online programs, and other services, ensuring that you always receive the best experience.
Contact:
- Email: fitness-demo.yetteldigitalbusiness.hu
- Phone: +36 1 234 5678
Thank you for helping us become even better!